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Helpdesk Consultants Only
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Prerequisite
- Global Connect installed on local device
- If you do not have Global Protect installed, please submit a TeamDynamix ticket.
- View Access to Mojo Archive
- If you receive authentication errors, please submit a TeamDynamix ticket requesting access to the Mojo Archives.
Logging in
Step 1: Log into VPN with GlobalProtect
- On your desktop, click:
- Confirm the portal address and click Connect:
- Follow the Okta login prompts on the next few screens.
Step 2: Once connected to VPN, go to https://mojorecordhub.austincc.edu/. You will now see your homepage:
Step 1: Search for your desired ticket by typing search content in the search field and click the magnifying glass:
Step 2: Click on desired ticket from the list
Step 3: Click Home to search for other tickets.
Logging out
Step 1: When done, click on the gear on the top right of the screen
Step 2: Click “Logout”
The following video provides a complete walkthrough of the Mojo Archive and demonstrates all the processes covered in the related articles, including Mojo Archive at a Glance, Search by Ticket Number, Search by Queue Name, and Finding an Attachment. All of the step-by-step instructions outlined in these articles are shown in the video and can be referenced here for a visual guide to each task