This how-to article will help ACC staff and technicians to search the Mojo Archive by queue name and review archived ticket details.
Overview
Mojo Archive: How to Search by Mojo Queue Name
- Connect via the ACC VPN and visit this link to access the archive homepage:
- Select a queue name from the drop-down menu and click the search button.
- The archive shows all tickets for that queue. Click a ticket link to view its details.
- Review the archived ticket info. All Mojo details are included in a simplified format.
The following video provides a complete walkthrough of the Mojo Archive and demonstrates all the processes covered in the related articles, including Mojo Archive at a Glance, Search by Ticket Number, Search by Queue Name, and Finding an Attachment. All of the step-by-step instructions outlined in these articles are shown in the video and can be referenced here for a visual guide to each task
