Body
Okta Recovery Email
Starting Thursday, February 5th, 2026, Okta will prompt users who do not already have a recovery email address saved in their Okta profile to enter a Personal Recovery Email Address that does not require an ACC login as their “recovery email.”
This will allow Okta users to recover their forgotten passwords by sending a password reset link to their recovery email address.
Please note that until you have entered a recovery email address, checked that recovery email inbox, and verified the recovery email by clicking the link in the verification message, Okta will continue prompting you to add a recovery email each time you sign in.
Below, you can see what this process will look like.
How to Add a Personal Recovery Email to Okta
Enter Your Personal Recovery Email
-
Sign in to your Okta account by either visiting an ACC application that requires your Okta login, like Blackboard or your ACC email account, or by visiting austincc.okta.com.
-
You will be prompted to enter a Personal Recovery Email Address (not an ACC email address). This will help you regain access if you forget your password.
Verify Your Personal Recovery Email
-
After you have entered your recovery email, Okta will send an automated message to that same email address.
-
Open your recovery email inbox in the same internet browser session (in a new tab) and click the “Confirm Personal Recovery Email” button.
