Okta Recovery Email

Okta Recovery Email 

Okta will prompt users who do not have a verified recovery email address saved in their Okta profile to enter a personal recovery email address. This must be an email address that does not require an ACC login.

A verified personal recovery email allows Okta to send you a password-reset link if you forget your password.

Until you enter and verify a personal recovery email address, Okta will continue prompting you each time you sign in.

Below, you can see what this process will look like.

How to Add a Personal Recovery Email to Okta

Before You Begin

It is recommended that you complete these steps using an Incognito or Private browser window.

Enter Your Personal Recovery Email

• Open an Incognito or Private browser window.

• Go to austincc.okta.com or sign in to an ACC application that uses Okta, such as Blackboard or ACCmail.

• When prompted, enter a personal recovery email address. Do not use an ACC email address.

• Click the “Send verification link” button.

Verify Your Personal Recovery Email

• Okta will send an automated verification message to the personal email address you entered.

• While keeping the same Incognito or Private browser session open, open your personal email inbox in a new tab.

• Open the newest Okta verification message and select Confirm Personal Recovery Email.
  

• Okta will display a confirmation page when your recovery email has been successfully verified.

Invalid Token Error

If you receive an Invalid Token message:

• Delete all previous Okta confirmation emails from your personal email inbox so that an older verification link is not used.
• Return to austincc.okta.com in an Incognito or Private browser window.
• Sign in and enter your personal recovery email address again.
• Open the new Okta confirmation email and select Confirm Personal Recovery Email.