Equipment Returns, Offboarding & Backfills

This article explains the process for returning ACC-issued IT equipment when an employee or contractor leaves the College or transfers to a new position or department. It covers equipment return requirements, reimaging and reuse, and backfill guidelines.

Overview

This article describes what to do with IT equipment when an employee or contractor leaves the college, or stays within the college and leaves a position or department, and how equipment is reused for backfills.

Issue: Unreturned equipment and confusion about peripherals can lead to security risks and unnecessary costs.

Equipment Returns, Offboarding & Backfills

Troubleshooting / Guidance

When Someone Leaves ACC

• The supervisor or ACC POC must submit an "I need something” TDX ticket to return the computer to IT.

• The device is re-imaged and prepared for reuse.

• Peripherals stay with the department for the backfill.

• New peripherals are not purchased for backfills.

• ACC-issued computers must not be kept after a position is vacated.

• If equipment is not returned, the department or vendor is responsible for replacement costs.

When Someone Stays with ACC, but moves to a new position in a new department

• The old supervisor or ACC POC must submit an "I need something” TDX ticket to return the computer to IT.

• The new supervisor must submit an onboarding ticket for the new hire

• The returned device is re-imaged and prepared for reuse.

• Peripherals stay with the department for the backfill.

• New peripherals are not purchased for backfills.

• ACC-issued computers must not be kept after a position is vacated.

• If equipment is not returned, the department or vendor is responsible for replacement costs.

Backfill Rules:

• Departments keep IT-issued peripherals (monitor, mouse, keyboard, dock) for the backfill.

• New peripherals are not purchased for backfill positions.

Important Rules:

• Supervisors and vendors may not keep ACC-issued computers after a position is vacated.

• If equipment is not returned, the department or vendor is responsible for replacement costs.

Service Level Agreement (SLA)

Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).