How to Add Images and Enlarge Them in Knowledge Base Articles
Overview
This article explains how to add images directly into Knowledge Base (KB) articles by copying and pasting them into the article editor. Using this method improves image display quality, allows users to enlarge images for better visibility, and helps reduce issues related to broken image links or attachments.
How to Add Images and Enlarge Them in Knowledge Base Articles
Best Practice for Adding Images
Copy and paste images directly into the KB article editor rather than uploading them as attachments.
Procedure
1. Open the Knowledge Base Article
- Open the KB article in edit mode.
- For a new article, select New Article.
- For an existing article, open the article and select Edit.
2. Copy the Image
- Locate the image you want to add to the article.
- Copy the image.
3. Paste the Image into the Article
- Place the cursor in the desired location within the article.
- Paste the image directly into the article content.
- Adjust the image size and placement as needed.
4. Save the Article
- If creating a new article, select Save.
- If updating an existing article, select Update Article.
Viewing Enlarged Images
Once the article is published:
- Users can select the image within the article.
- The image will open in an enlarged view or pop-up window for improved visibility.
Benefits of This Method
- Faster and easier image insertion
- Improved image rendering within KB articles
- Better user experience with click-to-enlarge functionality
- Reduced risk of broken image links or attachment issues
Additional Tips
- Use clear, high-resolution images for better readability.
- Avoid excessively large image files to improve article performance.
- Preview the article before publishing to verify that images display correctly.
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