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This guide outlines how Campus Desktop Support Technicians use TeamDynamix (TDX) Hardware Requests and Endpoint Asset Management to manage device deployments. It details the task-driven ticketing workflow, step-by-step instructions for looking up asset details, view-only application permissions, and initial troubleshooting steps for missing assets or agent issues.

This guide helps ACC employees and contractors understand what computing equipment they are eligible to receive. We want to ensure you have the right tools—whether that’s a laptop, desktop, or security key—to do your work effectively.