What Is It?
Request assistance with:
- Wi-Fi – Request assistance with connecting to or troubleshooting the organization’s wireless network.
- Port Request – Submit a request to activate, deactivate, or modify a wired network port.
- Cabling Requests – Request installation, relocation, or repair of network cabling.
- Static IP Address or DHCP Reservation Request – Reserve a specific IP address for a device on the network using DHCP.
- Special Event Network Request – Arrange temporary network setup or enhanced connectivity for a meeting, training, or event.
- Wi-Fi and Network Performance Review - Request the team assess the Wi-Fi in your area
- Other - contact us with other campus network requests
Who Is Eligible to Use It?
ACC Staff
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Submit the Request Form, and the requester will be contacted by IT staff to review the requirements of their request.
How Much Does It Cost?
N/A
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.