Knowledge Base

Categories (12)

Getting Started

Quick guides to help New Hires at ACC get started
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Administrative and Business Systems

Articles related to Workday, Colleague, Onboarding, Offboarding, other budget support, and more
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Buildings & Facilities

Articles related to Electronic Safety & Security Systems, Access Equipment, and Badges
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Communication and Collaboration

Articles related to Phones, Web Conferencing, and Web Services
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Computer, Device, and Printing Support

Articles related to Computer, Device and Printing Support.
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Information Security

Articles related to information security.
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IT Professional Services

Articles relating to Technology Requests, ITSM, and Call Center services
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Software and Applications

Articles related to specific software and applications.
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Wi-Fi and Network

Articles related to connections to the network (wireless and wired).
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Server and Storage Management

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Human Resources & Payroll

Articles from our Human Resources & Payroll teams
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Teaching & Learning

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Articles (6)

“Something is Broken” vs “I Need Something” -Which do I submit?

Submit a "Something is Broken" ticket if your work has been interrupted. Otherwise, submit a service request via "I Need Something".

Extended IT Colleagues

Get Help: Submitting "Something is Broken" Ticket

Submitting "Something is Broken" Ticket

Submitting "I Need Something" Ticket

TeamDynamix Basic Concepts

Video covering basic concepts of TeamDynamix

SLA Overview

Learn what an SLA is and what our standard SLAs are for TDX services