 IT Professional Services

Reference guide for all of ACC's services and where they're routed to

Learn the basics of submitting a ticket as an agent

How to article for submitting a request to the Data Hub and Integrations team

TeamDynamix (TDX) uses ticketing applications to organize incoming tickets. Learn what that means for you.

Learn two ways to receive advanced warning of SLA violations

This article explains the recommended method for adding images to Knowledge Base articles by copying and pasting them directly into the article editor. It also describes how published images can be clicked to open an enlarged view for improved readability and user experience.

Learn the basics of submitting tickets in TeamDynamix

Notes on managing tickets in TDX, including ticket statuses, and assignments

This article discusses how to map network shared drives to an Apple device

This summary provides a brief overview of how to access and review archived Mojo tickets using the ACC VPN and the Mojo Record Hub site. It outlines the process of searching for tickets, viewing simplified ticket details, and downloading any available attachments.

This summary provides a brief overview of how to search the Mojo Archive by queue name using the ACC VPN and the archive homepage. It outlines the steps for selecting a queue, viewing all associated archived tickets, and accessing simplified ticket details for review.

This article gives instructions on how to locate an attachment in the Mojo Archive.

This article provides a brief overview of how to access and search for Mojo Tickets in the Archive. This will require the use of the ACC VPN, and the Mojo Record Hub site. It outlines the process of finding and viewing Mojo tickets by their Mojo Ticket Number.

Log of updates to our TeamDynamix environment