Overview

Starting a new role can be overwhelming, so we want to make getting your tech setup as easy as possible. This article outlines standard computer equipment issued to full time, part time, and temporary employees for onsite and remote assignments. This includes onboarding equipment standards, backfill expectations, and peripheral replacement guidelines. 

Note on Device Types: ACC is transitioning to a Dell-based environment to ensure consistent support. When equipment is replaced, it is issued as "like-for-like" (Dell-to-Dell or Mac-to-Mac). Equipment eligibility is based on specific job roles (Personas).  Mac devices are issued only to employees whose job roles specifically require macOS or to those receiving a replacement for an existing Mac. To be considered for a Mac, users must submit a detailed justification outlining their business need. The justification must clearly specify: 1) The software or tools required for their role and 2)Why can these requirements not be met using a Windows device.  All Mac requests are subject to review and require approval from IT leadership.

Quick Reference: What equipment will I receive?

Equipment Standards

Full-Time Faculty and Staff – New Hires

Eligible full-time faculty and staff hired into a new position may receive a complete workstation setup.

Standard Equipment Bundle

• Computer: Dell or Apple laptop/desktop ( based on approved standards)
• Peripheral: One monitor (some include a built-in "docking station" to connect your accessories) 
• Peripheral: Keyboard (wired or wireless, depending on available inventory)
• Peripheral: Mouse (wired or wireless, depending on available inventory)
• Peripheral: Docking station: A "hub" that connects your laptop to your power and monitor with a single cable.
  • Note: If you receive a monitor with a built-in dock, a separate docking station will not be issued.

How to order: Standard Equipment is requested via the Employee Onboarding form. Any additional monitors or specialized accessories must be purchased using Department funds via a Hardware Service Request.

Notes:

• Additional monitors beyond the standard single monitor are not included.
• Additional peripherals or accessories must be purchased using department funds.
• Departments may request a quote by submitting a Hardware Service Request.

Full-Time Faculty and Staff – Backfill Positions

Backfill positions receive:

• Laptop only

Departments are responsible for retaining and reusing previously issued peripherals associated with the position, including:

• Monitor
• Keyboard
• Mouse
• Docking station

Important for Departments: Departments are responsible for keeping the monitor, keyboard, mouse, and docking station from the previous employee to give to the replacement hire. If these items are missing or broken, the department must purchase replacements using their own budget. Departments may request a quote for these by submitting a Hardware Service Request.

Hourly, Part-Time, Adjunct, Intern, Workstudy, Contractor, and Remote Employees

The following employee categories receive:

• Laptop only

This includes:

• Hourly staff
• Part-time staff
• Adjunct faculty
• Interns
• Workstudy employees
• Contractors
• Remote (telework) employees

If these employees require monitors or desk accessories, the hiring department must purchase them. Departments may request a quote by submitting a Hardware Service Request.

Remote (Telework) Employees

Per ACC Telework Policy, staff working remotely are issued a standard laptop only.

Section C. Equipment and Supplies of ACC Telework Policy G/P 4.0300.11.1:

• IT does not provide monitors, keyboards, or docks for home offices.
• Departments may choose to purchase remote office equipment for their staff using department funds.

Departments may request a quote by submitting a Hardware Service Request.

Contractor Equipment

Contractors are issued:

• Standard laptop computer only

Peripherals and accessories are not included and must be purchased by the sponsoring department if needed. The sponsoring departments may request a quote by submitting a Hardware Service Request.

Peripheral Repairs and Replacements

Employee Workstations

IT replaces equipment only if it is broken or malfunctioning. We do not replace items (like monitors, keyboards or mice) due to age, wear and tear, or personal preference.

Peripheral replacement is provided only for:

• If it's broken: IT will replace it.
• If you want an upgrade: The department must purchase it.

Departments are responsible for purchasing non-failed replacement peripherals or additional accessories. Departments may request a quote by submitting a Hardware Service Request.

Classrooms and Labs

IT fully maintains and replaces equipment in classrooms and computer labs to ensure students and faculty have a working environment. This includes replacing items worn out by heavy daily use.

IT will replace classroom and lab peripherals as needed for:

• Wear and tear
• Break/fix scenarios
• Operational continuity

Additional Information

• Replacement devices are issued as Dell-to-Dell or Mac-to-Mac only.
• ACC continues transitioning toward a primarily Dell-supported environment.
• Device eligibility and platform standards are determined by approved personas and business needs.

Service Level Agreement (SLA)

Response and resolution times are based on operational hours (Monday through Friday from 9:00 AM to 5:00 PM).

Need Help?

Need additional information or assistance? Get support by submitting a ticket via the TDX portal.