 Computer, Device, and Printing Support

This article explains when IT replaces computers and peripherals and how replacement requests are managed. Computers are replaced at five years or through break/fix and must be returned to IT, with surplusing requiring IT approval. Routine peripheral replacements for staff are not provided, while classrooms and labs are supported for wear and tear. Departments may request peripheral replacements using their own funds through a hardware service request.

This procedure outlines the steps to verify ownership, segregate, and coordinate the destruction of non-ACC computing devices recovered from Lost and Found through Asset Management and Materials Management.

This article explains the required process for returning IT equipment when an employee or contractor leaves ACC and how equipment is handled for backfill positions. Supervisors must submit a hardware request to return computers to IT for reimaging and reuse. Departments retain IT-issued peripherals for backfills, and no new peripherals are purchased. The article also outlines accountability and replacement responsibilities for unreturned equipment.

This guide helps ACC employees and contractors understand what computing equipment they are eligible to receive. We want to ensure you have the right tools—whether that’s a laptop, desktop, or security key—to do your work effectively.

This article explains how to request IT hardware support, what to expect during repairs, and who covers the costs. Users submit a “Something is Broken” request, after which an ACC IT technician troubleshoots and coordinates repairs. The article distinguishes between warranty-covered repairs and damage-related costs for departments or contractors.

This process outlines how to submit an IT Onboarding Request through the TDX / ACC IT Portal after HR confirms a new hire. The request is used to create the employee’s account, grant system access, and request any necessary hardware.
Managers must have the employee’s ACCeID before submitting the form. The request includes entering employee details, job information, location, and hardware needs, followed by reviewing and submitting the form for processing.

This article explains how to submit requests for new or replacement hardware and peripherals through the ACC IT Portal or TeamDynamix (TDX). It guides users through accessing the service catalog, completing the request form with detailed information, and submitting any required documentation.

This article explains how to sign in to your Okta account and update your Secondary Email Address, which is used for password recovery and security notifications.

For MFA related tickets and calls, there are a number of items that can be checked before escalating a ticket to IT - Desktop Support. This article outlines some of the basic troubleshooting steps that ITSD should check before this escalation.

This article outlines IT’s role during office moves and how to request support. IT does not transport or physically move equipment—campus moves are handled by the FF&E team. IT support is limited to disconnecting and reconnecting technology equipment. To schedule assistance, staff must submit a Service Request through the TDX portal.

This article outlines standard IT equipment provided to on-site employees, telework employees, and contractors during onboarding, and explains how to request it. On-site employees receive a computer bundle, while telework employees and contractors are issued a standard notebook only. Per policy, peripherals for remote staff and contractors must be purchased by the department.

This article explains how to request quotes and purchase computers or peripherals. Departments submit a Hardware Service Request for quotes, then complete approvals and submit a Workday Requisition.