Equipment Returns, Offboarding & Backfills

Equipment Returns, Offboarding & Backfills

Overview

This article describes what to do with IT equipment when an employee or contractor leaves the college, or stays within the college and leaves a position or department, and how equipment is reused for backfills.

Issue: Unreturned equipment and confusion about peripherals can lead to security risks and unnecessary costs.

Equipment Returns, Offboarding & Backfills

Troubleshooting / Guidance

When Someone Leaves ACC

  • The supervisor or ACC POC must submit an "I need something” TDX ticket to return the computer to IT.

  • The device is re-imaged and prepared for reuse.

  • Peripherals stay with the department for the backfill.

  • New peripherals are not purchased for backfills.

  • ACC-issued computers must not be kept after a position is vacated.

  • If equipment is not returned, the department or vendor is responsible for replacement costs.

When Someone Stays with ACC, but moves to a new position in a new department

  • The old supervisor or ACC POC must submit an "I need something” TDX ticket to return the computer to IT.

  • The new supervisor must submit an onboarding ticket for the new hire

  • The returned device is re-imaged and prepared for reuse.

  • Peripherals stay with the department for the backfill.

  • New peripherals are not purchased for backfills.

  • ACC-issued computers must not be kept after a position is vacated.

  • If equipment is not returned, the department or vendor is responsible for replacement costs.

Backfill Rules

  • Departments keep IT-issued peripherals (monitor, mouse, keyboard, dock) for the backfill.

  • New peripherals are not purchased for backfill positions.

Important Rules

  • Supervisors and vendors may not keep ACC-issued computers after a position is vacated.

  • If equipment is not returned, the department or vendor is responsible for replacement costs.

 

Service Level Agreement (SLA)

Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).

 

Request SLA

 

Response Time

6 business hours

Resolution Time

Within 7 business days, 85% of the time
 
 

Need Help?

Need additional information or assistance? Get support by submitting a ticket via the TDX portal.

 
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