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This article explains how to request quotes and purchase computers or peripherals. Departments submit a Hardware Service Request for quotes, then complete approvals and submit a Workday Requisition.

This article explains the required process for returning IT equipment when an employee or contractor leaves ACC and how equipment is handled for backfill positions. Supervisors must submit a hardware request to return computers to IT for reimaging and reuse. Departments retain IT-issued peripherals for backfills, and no new peripherals are purchased. The article also outlines accountability and replacement responsibilities for unreturned equipment.

This article explains how to request IT hardware support, what to expect during repairs, and who covers the costs. Users submit a “Something is Broken” request, after which an ACC IT technician troubleshoots and coordinates repairs. The article distinguishes between warranty-covered repairs and damage-related costs for departments or contractors.

This article explains when IT replaces computers and peripherals and how replacement requests are managed. Computers are replaced at five years or through break/fix and must be returned to IT, with surplusing requiring IT approval. Routine peripheral replacements for staff are not provided, while classrooms and labs are supported for wear and tear. Departments may request peripheral replacements using their own funds through a hardware service request.

This guide helps ACC employees and contractors understand what computing equipment they are eligible to receive. We want to ensure you have the right tools—whether that’s a laptop, desktop, or security key—to do your work effectively.