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This guide helps ACC employees and contractors understand what computing equipment they are eligible to receive. We want to ensure you have the right tools—whether that’s a laptop, desktop, or security key—to do your work effectively.

This process outlines how to submit an IT Onboarding Request through the TDX / ACC IT Portal after HR confirms a new hire. The request is used to create the employee’s account, grant system access, and request any necessary hardware.
Managers must have the employee’s ACCeID before submitting the form. The request includes entering employee details, job information, location, and hardware needs, followed by reviewing and submitting the form for processing.

This article explains how to submit requests for new or replacement hardware and peripherals through the ACC IT Portal or TeamDynamix (TDX). It guides users through accessing the service catalog, completing the request form with detailed information, and submitting any required documentation.

This article explains the required process for returning IT equipment when an employee or contractor leaves ACC and how equipment is handled for backfill positions. Supervisors must submit a hardware request to return computers to IT for reimaging and reuse. Departments retain IT-issued peripherals for backfills, and no new peripherals are purchased. The article also outlines accountability and replacement responsibilities for unreturned equipment.

This article explains how to request quotes and purchase computers or peripherals. Departments submit a Hardware Service Request for quotes, then complete approvals and submit a Workday Requisition.

This article explains how to request IT hardware support, what to expect during repairs, and who covers the costs. Users submit a “Something is Broken” request, after which an ACC IT technician troubleshoots and coordinates repairs. The article distinguishes between warranty-covered repairs and damage-related costs for departments or contractors.

This article explains when IT replaces computers and peripherals and how replacement requests are managed. Computers are replaced at five years or through break/fix and must be returned to IT, with surplusing requiring IT approval. Routine peripheral replacements for staff are not provided, while classrooms and labs are supported for wear and tear. Departments may request peripheral replacements using their own funds through a hardware service request.