Computer & Peripheral Replacement Policy

This article explains when IT replaces computers and peripherals and how replacement requests are handled.

Overview

This article explains when IT replaces computers and peripherals and how replacement requests are handled.

Users often want to know when equipment qualifies for replacement and who pays for peripherals.

Computer & Peripheral Replacement Policy

Troubleshooting / Guidance

Computer Replacement

  • IT replaces computers:

    • At 5 years of age, or

    • For break/fix with a comparable or newer model

  • Old or damaged computers must be returned to IT.

  • Surplusing computers requires IT approval via Hardware Service Request.

Peripheral Replacement

  • IT does not provide routine peripheral replacements for staff.

  • IT does replace peripherals in classrooms and labs for wear and tear or break/fix.

  • To replace peripherals with department funds, submit a Hardware Service Request.

Additional Information

Need additional information or assistance? Get support by submitting a ticket via the TDX portal.

 
Print Article