What Is It?
Support for requesting, consulting, and obtaining specialized hardware. This includes guidance and quotes for unique equipment needs, end-of-life (EOL) hardware replacement, and assistance with general hardware-related questions.
Note: Requests for onboarding-related hardware (e.g., new employee computers) should be submitted through the Onboarding Request form.
Where Can I Get It?
Click "Submit Request" on this page.
Be sure to use the Onboarding Request form for new employee setups.
How Do I Use It?
Provide details about your request and a member of our team will contact you.
How Much Does It Cost?
Costs vary based on request. Quotes will be provided for approval before purchase as appropriate.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.