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For MFA related tickets and calls, there are a number of items that can be checked before escalating a ticket to IT - Desktop Support. This article outlines some of the basic troubleshooting steps that ITSD should check before this escalation.

This article explains how to sign in to your Okta account and update your Secondary Email Address, which is used for password recovery and security notifications.

A single browser session can be signed into only one Okta account at a time.