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This guide outlines how Campus Desktop Support Technicians use TeamDynamix (TDX) Hardware Requests and Endpoint Asset Management to manage device deployments. It details the task-driven ticketing workflow, step-by-step instructions for looking up asset details, view-only application permissions, and initial troubleshooting steps for missing assets or agent issues.

This article provides a brief overview of how to access and search for Mojo Tickets in the Archive. This will require the use of the ACC VPN, and the Mojo Record Hub site. It outlines the process of finding and viewing Mojo tickets by their Mojo Ticket Number.

Log of updates to our TeamDynamix environment

Notes on managing tickets in TDX, including ticket statuses, and assignments

This article explains why users may receive an Email Monitor processing error when replying to or forwarding TeamDynamix emails sent to unsupported or unconfigured inboxes. It outlines the cause of the issue and provides guidance on the correct methods for updating or responding to tickets.

Learn the basics of submitting tickets in TeamDynamix

TeamDynamix (TDX) uses ticketing applications to organize incoming tickets. Learn what that means for you.

Learn the basics of submitting a ticket as an agent

Submit a "Something is Broken" ticket if your work has been interrupted. Otherwise, submit a service request via "I Need Something".

Reference guide for all of ACC's services and where they're routed to

Video covering basic concepts of TeamDynamix

This summary provides a brief overview of how to access and review archived Mojo tickets using the ACC VPN and the Mojo Record Hub site. It outlines the process of searching for tickets, viewing simplified ticket details, and downloading any available attachments.

This summary provides a brief overview of how to search the Mojo Archive by queue name using the ACC VPN and the archive homepage. It outlines the steps for selecting a queue, viewing all associated archived tickets, and accessing simplified ticket details for review.

This article gives instructions on how to locate an attachment in the Mojo Archive.