Contact Center

Knowledge Base Articles for Contact Center users (Agents/Supervisors).

Articles (3)

WxCC Agent Desktop: Login Using The Desktop (WebRTC) Station Credentials

This article provides information and instructions for signing in and using WebRTC (Desktop) for the WxCC Agent/Supervisor Desktop.

WxCC Agent Desktop: Real-Time Statistics Fails to Populate

WxCC Agent/Supervisor Desktop fails to display Real-Time statistics (and may show an error message “failed to load” or “failed to connect”) on the Agent Performance Statistics tab.

WxCC Agent Desktop: Ringing With No Contact Presented

Solution for "ghost" ringing in the WxCC Agent/Supervisor Desktop.