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Multi-Factor Authentication (MFA) adds an extra layer of security to your account by requiring a second form of verification in addition to your password. Setting up an MFA option in Okta helps protect your account from unauthorized access.

This guide helps ACC employees and contractors understand what computing equipment they are eligible to receive. We want to ensure you have the right tools—whether that’s a laptop, desktop, or security key—to do your work effectively.

For MFA related tickets and calls, there are a number of items that can be checked before escalating a ticket to IT - Desktop Support. This article outlines some of the basic troubleshooting steps that ITSD should check before this escalation.