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For MFA related tickets and calls, there are a number of items that can be checked before escalating a ticket to IT - Desktop Support. This article outlines some of the basic troubleshooting steps that ITSD should check before this escalation.

Multi-Factor Authentication (MFA) adds an extra layer of security to your account by requiring a second form of verification in addition to your password. Setting up an MFA option in Okta helps protect your account from unauthorized access.