What Is It?
Once you have received confirmation from HR that an existing ACC employee is being transitioned to your team, fill this form out to initiate IT tasks to transition their access.
Who Is Eligible to Use It?
Managers
Where Can I Get It?
Click "Submit Request" on this page.
How Do I Use It?
Fill out the request fields and our staff will complete the process for you.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.