What Is It?
Once you have received confirmation from HR of the termination of employment, please click Submit Request and fill out the form.
This form will initiate offboarding activities including revoking and/or disabling access to ACC systems.
For questions about terminations and offboarding, please reach out to HR here.
Who Is Eligible to Use It?
Managers that need to notify IT initiate offboarding processes.
Where Can I Get It?
Click "Submit Request" on this page.
How Do I Use It?
Fill out the request fields and our staff will complete the process for you.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.