What Is It?
Campus printers and multifunction devices (MFDs) that allow users to print, copy, and scan documents.
ACC supports your printing needs in multiple ways. Choose what you need to the right.
What offerings are available?
Printer Access - Request assistance from IT with connecting to a printer, installing/updating drivers
Printer Support - Contact ACC's printer support vendor for new printers and troubleshooting printer issues
Who Is Eligible to Use It?
Faculty & Staff
Where Can I Get It?
Click "Submit Request" on this page to request assistance connecting to a printer.
Service Level Agreement (SLA)
IT Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.