What Is It?
Obtain expert database administration services for Ellucian’s Colleague Student Information System (SIS), which operates on the Unidata platform. ERP DBAs ensure reliable system performance and data integrity through proactive monitoring, performance optimization, indexing support, and management of ETL (Extract, Transform, Load) processes. They also handle regular maintenance tasks such as backups, patching, and issue resolution to ensure secure and continuous access to vital student and institutional data.
Who Is Eligible to Use It?
ACC Faculty and Staff
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Request the service through this page and include any pertinent information including your ACCeID and the product you need assistance with.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.