What Is It?
Webex, a product of Cisco, is a complete solution for modern business communication and collaboration. The platform is built on the principle of bringing all essential communication tools - meetings, messaging, and calling - into a single, unified experience.
Who Is Eligible to Use It?
ACC Employees
Where Can I Get It?
austincc.webex.com
How Do I Use It?
You can find resources for using Webex here:
https://academy.webex.com/learn
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.