What Is It?
Zoom is a comprehensive and scalable communications platform that has become a global leader in the UCC space. While initially known for its user-friendly and reliable video conferencing service, Zoom has evolved into a complete communications suite that supports a variety of business and personal needs. The platform is built on a high-quality, low-latency architecture that ensures a consistent and stable experience, a key reason for its widespread adoption. Its user-friendly interface makes it easy for individuals and large organizations to set up, join, and manage virtual meetings and events with minimal technical expertise.
Who Is Eligible to Use It?
ACC Employees
Where Can I Get It?
austincc.zoom.us
How Do I Use It?
You can find resources for using Zoom here:
http://learning.zoom.us/learn
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.