Qualtrics

What Is It?

Qualtrics is a sophisticated, all-in-one software platform that has evolved from a simple survey tool into a full-fledged experience management system. The company's core mission is to help organizations "close the experience gap" by providing a platform to continuously listen to and understand the experiences of their customers, employees, and other key stakeholders.
The service's value is built on its comprehensive approach to feedback. It is not just a tool for creating a survey; it is a system for managing the entire experience lifecycle.

Who Is Eligible to Use It?

Qualtrics approved users

Where Can I Get It?

https://auth.austincc.edu/home/qualtrics/0oa74ya5upNS72qf12p7/1625

How Do I Use It?

Resources to use Qualtrics:  https://www.qualtrics.com/support/survey-platform/getting-started/survey-platform-overview/

Service Level Agreement (SLA)

Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).

Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.