What Is It?
SurveyMonkey is a foundational product in the online survey space, known for its user-friendly interface and accessibility. The platform has been instrumental in democratizing data collection, making it possible for anyone, from a small business owner to a large enterprise, to gather feedback without needing a team of data scientists.
The service's core value is its simplicity and power. Users can quickly create professional-looking surveys using a drag-and-drop interface and a library of over 400 expert-designed templates for a wide range of use cases, including employee engagement, customer satisfaction, market research, and event feedback.
Who Is Eligible to Use It?
ACC Employees
Where Can I Get It?
https://auth.austincc.edu/home/austincommunitycollege_surveymonkey_1/0oa4l9qh3e2nzT20X2p7/aln4l9t13zaJVzrN12p7
How Do I Use It?
You can find Survey Monkey resources here.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.