What Is It?
We can assist with the following requests:
- New Phone Requests
- Request setup and installation of a new desk phone.
- Request setup of a New Webex App (Phone Services)
- Reassign Existing Phone
- Move Phone – Request relocation of an existing desk phone to a new office or workspace.
- Phone Disconnect – Request removal or deactivation of a phone line or service.
- Phone Usage Report - Request usage report for a phone number
Who Is Eligible to Use It?
Austin Community College employees. (Note: Adjunct faculty, temporary, and PT employees may not qualify.)
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
See our knowledgebase articles on using our phone system.
How Much Does It Cost?
N/A
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.