What Is It?
IT Business Office can answer questions and manage:
- New Contracts (including hardware & software) and Statements of Work (SOW)
- Renewals (Subscriptions/Licenses)
- Total Cost of Ownership (TCO) review
- New Product Vendor Search (RFI/RFP)
- Vendor Performance / Vendor & Product Research
- P-Card Purchases (Outside of Management/Sponsor Chain)
Who Is Eligible to Use It?
IT Staff
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Provide as much detail and documentation as possible when submitting the form.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.