What Is It?
Creation and maintenance of institutional security policies, standards, guidelines, and risk assessments.
Who Is Eligible to Use It?
ACC Staff
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Collaborate to create or update security policies, standards, or risk assessments relevant to your unit’s operations.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 15 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.