What Is It?
Annual and role-based programs to educate faculty, staff, and students on cybersecurity best practices, including phishing simulations.
Who Is Eligible to Use It?
ACC Staff
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Access training resources or schedule a session for your team to enhance security knowledge.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 10 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.