What Is It?
Reporting Requests, Report maintenance requests, Administration of BI Tool requests
Who Is Eligible to Use It?
Austin Community College employees. (Note: Adjunct faculty, temporary, and PT employees may not qualify.)
Where Can I Get It?
https://austincc-edu.domo.com/
How Do I Use It?
Domo is a Web based BI tool. You can learn how to use Domo here: https://learndomo.domo.com/pages/15/learn-by-skill-or-role
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time* |
Within 7 business days, 85% of the time |
*Custom requests may take longer to complete. The team will provide an estimated completion time as soon as possible after submission.
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.