What Is It?
Example areas you can request assistance with:
- VPN Request
- Client – Request access to the organization’s Virtual Private Network (VPN) for secure remote connectivity.
- Site-to-Site – Request a VPN connection between two networks to securely share resources across locations.
- Clientless – Request browser-based VPN access without installing client software.
- Network Monitoring Request – Request setup, adjustment, or review of monitoring for network devices or traffic.
- Network Load Balancing – Request configuration or changes to load balancing to optimize performance and availability of applications or services.
- Custom URL Request – Request creation or modification of a custom web address (URL) for easier access to an application or service.
- Firewall Rule Request - Request changes to our firewall rules
Who Is Eligible to Use It?
ACC Staff
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Submit the Request Form, and the requester will be contacted by IT staff to review the requirements of their request.
How Much Does It Cost?
N/A
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.