What Is It?
Example requests we can assist with:
- Server Configuration Changes – Request modifications to an existing server’s settings, resources, or services (e.g., CPU, memory, storage, roles, or features) to meet updated requirements.
- Monitoring – Request setup, modification, or review of system or application monitoring to track performance and availability.
- Patching & Updates – Request operating system or application updates, including scheduled patching for security and stability.
- DNS Request – Request creation, modification, or removal of DNS records to update system or application name resolution.
Who Is Eligible to Use It?
ACC Staff
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Submit the Request Form, and the requestor will be contacted by IT staff to review the requirements of their request.
How Much Does It Cost?
N/A
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.