What Is It?
New Voicemail Request – Request setup of a new voicemail box or changes to an existing one.
Holiday / Emergency / Closure Messages – Request creation or update of phone system messages for holidays, closures, or emergency notifications (subject to approval).
Support – Request assistance with voicemail, phone service, or telecom-related issues.
Who Is Eligible to Use It?
Austin Community College employees. (Note: temporary, and PT employees may not qualify.)
Adjunct faculty are eligible for a voicemail box only.
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
See our knowledgebase articles on using Voicemail.
How Much Does It Cost?
N/A
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.