What Is It?
Box allows users to store a wide range of file types in the cloud and access them from any device. It offers secure sharing with both internal and external collaborators, with granular access controls and password protection for links.
Who Is Eligible to Use It?
ACC Employees
Where Can I Get It?
austincc.box.com
How Do I Use It?
Help documentation can be found here:
https://support.box.com/hc/en-us/articles/360044196373-The-Basics-of-Box
Can be configured to meet FERPA requirements.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.