What Is It?
Google Workspace for Education gives students, faculty, and staff access to Gmail, Google Drive, Docs, Classroom, Meet, and other cloud-based tools, all designed for collaboration and learning.
Tools include:
- Gmail
- Google Calendar
- Google Drive
- Google Meet
- Google Chat
- Google Sites
- Google Workspace (Sheets, Docs, Slides, Forms, Keep)
Who Is Eligible to Use It?
ACC Employees and ACC Active Students
Where Can I Get It?
https://mail.google.com/
How Do I Use It?
You can find training here:
https://workspace.google.com/training/
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.