What Is It?
Obtain technical support for the Workday platform, including issue resolution, troubleshooting, system configuration assistance, integration support, and guidance on system updates. This service offering ensures optimal performance and functionality across Workday modules such as HCM, Finance, Payroll, and Recruiting. Support is available for both end users and administrators to address technical incidents, service requests, and system errors.
Key Features:
- Troubleshooting and resolving Workday technical issues
- Support for integrations and data loads (via EIB)
- Assistance with Workday configuration and security
- Access management for cost centers, delegations, punchout, and credit cards issued through Citi
- Coordination with Workday support for escalated issues, tenant management, and implementer access
Who Is Eligible to Use It?
ACC Faculty and Staff; Prospective Candidates and Prehires
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Request the service through this page and include any pertinent information including your ACCeID and the functional area you need assistance with (grants, awards, budgets, reports, access, learning, talent, punchout, credit cards, procurement, expenses, etc.).
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.