What Is It?
Obtain technical support for Workday Adaptive Planning, including issue resolution, system configuration assistance, integration troubleshooting, and user access management. Our support ensures optimal system performance and helps users effectively leverage planning, budgeting, and forecasting capabilities. Assistance is available for both routine and complex technical inquiries.
Who Is Eligible to Use It?
ACC Faculty and Staff who have been identified as requiring budget planning access for their respective cost centers per the College's budget manager.
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Request the service through this page and include any pertinent information including your ACCeID and the cost center you are tasked with budgeting for.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.