What Is It?
Accudemia is a comprehensive, web-based platform specifically designed to track student visits within various departments (centers) on campus.
You can request assistance to:
If you have a request to create or update a center, please select the Other option on the request form and provide details of your needs.
Who Is Eligible to Use It?
All employees are able to use Accudemia, requests are subject to approval.
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Submit your request, and the Accudemia Administrator will be in touch to assist you.
Access Accudemia here: https://austincc.accudemia.net/
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.