What Is It?
Assistance with data availability and access in the Data Hub and Data Warehouse.
Data or subject area availability and location can be confirmed.
Request a consultation with the team for issues such as:
- New user data access to the Data Hub can be requested.
- Go through this area to request new data sets be placed into the Data Hub.
- New users may request access to Informatica.
- Other data questions and data issues
Who Is Eligible to Use It?
Limited based on request
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Request the service through this page and you will be contacted with further instructions.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.