What Is It?
This service provides consultation and support for Data Governance needs, including:
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Requests related to the Data Catalog and Data Quality Management.
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Guidance on data accessibility and responsible data use.
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Questions about general data policy.
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Support with compliance and handling of sensitive data (HIPAA, PII, and other protected information).
Who Is Eligible to Use It?
Any data and reporting users, potential users, application and data owners, etc.
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Request the service through this page and you will be contacted with further instructions.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
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| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.