What Is It?
Use this form to request access, reporting, data integration, consultation, enhancement or changes to the following tools:
- Benefits - HR Benefits Request Form. Currently Sick Leave Pool Hours
- Employee Emergency Fund (EEF) - Request grant or loan for employee emergencies
- Employee Voucher System (EVS) - Employee request system for class vouchers
- TRS Reporting - Texas Retirement System Reporting Processing Tool
- LinkedIn Learning - Linkedin learning lessons website
Who Is Eligible to Use It?
All ACC Employees
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Request the service through this page and you will be contacted with further instructions and a link to the Tutorial Guides.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.