What Is It?
You can request:
- A/V training and support - Faculty and staff can request a one-on-one meeting with an Academic Technology team member to learn how to use audio/visual equipment across the District. Projectors, TVs, microphones, etc.
- New or Upgraded A/V Equipment - Request new or upgraded AV equipment in an ACC facility (Projectors, TVs, microphones, speakers, etc.) This request is for a permanent installation, not temporary use; for temporary check-out, see this page.
Who Is Eligible to Use It?
All employees
Where Can I Get It?
Click the "Submit Request" button on this page
How Do I Use It?
Submit your request, and someone from Academic Technology will be in touch to assist you.
How Much Does It Cost?
Requests for AV training & support are provided to ACC employees free-of-charge.
New/upgraded AV may require budget allocation depending on the nature of the request. More information can be provided after a request is submitted and reviewed.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.