What Is It?
Adobe Creative Cloud provides access to over 20 industry-standard creative applications, including Photoshop, Illustrator, Premiere Pro, and Acrobat Pro. ACC employees can use these tools for design, video editing, document creation, and more.
More information about using Adobe at ACC can be found on the ACC Adobe website: austincc.edu/adobe.
Who Is Eligible to Use It?
ACC Employees
Where Can I Get It?
To obtain an Adobe Creative Cloud license, please visit the ACC Adobe website: austincc.edu/adobe.
How Do I Use It?
You can download it at
https://www.adobe.com/home
The user guide is here:
https://helpx.adobe.com/acrobat/user-guide.html
To receive support on installing or using Adobe Creative Cloud applications, click the "Submit Request" button on this page.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.