What Is It?
Microsoft 365 offers a full suite of cloud-based productivity and collaboration tools, including Word, Excel, PowerPoint, Outlook, Teams, and more. ACC employees and students can use these applications to create documents, manage email, collaborate in real time.
Who Is Eligible to Use It?
ACC Active Students
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Download from o365.com
You can find support here: https://support.microsoft.com/en-us/office/microsoft-365-basics-video-training-396b8d9e-e118-42d0-8a0d-87d1f2f055fb
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.