What Is It?
Asana is a web-based platform for managing projects, tasks, and team collaboration. Teams can create projects, break them into tasks, assign responsibilities, set deadlines, and track progress in real time. Asana makes it easy to monitor project status, share updates, attach files, and communicate across teams
Who Is Eligible to Use It?
ACC Employees
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Access at
app.asana.com
Find help here: https://help.asana.com/s/video-tutorials?language=en_US
How Much Does It Cost?
Licenses are managed by App Support.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.