What Is It?
Includes:
- Course Management & Program Maps
- Interpreter Services Scheduling
- ACC eforms (Residency, Name Change Form, Address and Phone Change Form, DOB Change Form, Grade Change Form, Residency Form, SSN Change Form, TCER Form, Enrollment and Verification Form, CE Credit Conversion Request Form, CE Transcript Request Form)
- Proctoring Session Scheduling for Exams
- Grant Time and Effort Tracking (GTE)
- Meeting Minutes
- Awards Management
- Service Tracker
Who Is Eligible to Use It?
Staff
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Request the service through this page and you will be contacted with further instructions and a link to the Tutorial Guides.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.