What Is It?
Cisco Emergency Responder (CER) is 911 mapping software that works with the campus phone system to automatically provide accurate caller location information to emergency services. It ensures that when someone dials 911 from a campus phone, dispatchers receive the correct building and room location, improving emergency response times and safety.
Who Is Eligible to Use It?
All phone users on campus benefit from this service, but only ACCPD can request changes.
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Submit your request and IT staff will get back to you.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.